A Year in Review: 2022
By Tachosys / December 2022
As we approach the end of another year, having recently completed our last exhibition and final round of showcases, it seems an appropriate moment to reflect on what for the most-part has been a successful year at Tachosys.
While the admin, support, marketing and development of the business has continued behind the scenes, this has not been an easy year. We continue to confront issues caused both by the global pandemic; component (un)availability and cost increases as well as Brexit; more paperwork and redefining accounting and shipping procedures, oh and more cost increases.
One of the joys of being a close-knit SME is that amidst such challenges we are able to work together to resolve things quickly and efficiently. The amount of product redevelopment, firmware rewriting and fast decision making to adapt to component availability and customer demand has been significant. This has had an impact on our product development cycle and has meant we’ve not been able to focus as much on the future of our products, but crucially, on sustaining the products that are already on the market.
As we continue to secure the supply of our products to meet the demands of our customers, it is credit to the strength and flexibility of our team that we have in fact been able to announce the release of the latest development to our tachograph remote download solution. After 11 years, the digiDL will be replaced by the digiDL-H at the start of 2023; bringing security of supply and an all-round better product. – find out more.
It was this time last year (2021), that we introduced the idea of our ‘Showcase’ events; a day set aside for each of our customers to reconnect ‘post-pandemic’, to share our story, to introduce them to the team, to explore our full product range in a comprehensive and interactive way and to make time to talk about their businesses and how we can best continue to work together. These days have been invaluable to us and equally beneficial to our customers.
Over the course of the day, we were able to better understand how our customers market, sell, utilise and support our products. We were able to ask questions, to appreciate the different niches of the industry and to grasp the differences of each country represented. It also gave us the opportunity to form or re-establish relationships. For us, business is far more than transactional, we strive to build mutual relationships with our resellers – something that spending time over food always helps with. We are keen to continue what we’ve started in 2023, and will be contacting our resellers to get them booked in.
Having exhibited at three exhibitions this year; the ITT Hub and the CV Show in May and most recently the Euro Bus Expo, it has been great to engage with so many people. From directors to developers, sales to students, owner drivers, transport managers, fleet operators and the friendly faces of some of our resellers, exhibitions provide a great environment for us to connect with and gain feedback from hundreds of people that we wouldn’t otherwise hear from.
So, as we head to 2023, we look forward to another great year working with our resellers, welcoming some to our next round of Showcase days, seeing many more at a number of exhibitions as well as to the many everyday conversations that await. There will be firmware releases, products developed, customers supported, invoices sent, products made, orders fulfilled, ideas dreamt and a whole host of other things to look forward to. With all that we do, we strive to give our best and that is what you can expect from us in this new year.
Our offices will be closed from Friday 23rd December and will reopen on Tuesday 3rd January 2023.
From all of us here, we wish you a happy Christmastime, filled with the many wonderful things that this season offers.
